Lyvme is a technology company focused on building digital products for creators and entrepreneurs. Based in London, UK, Lyvme develops innovative tools that help people build their online presence and grow their audience. Our flagship product is Lynkdo, a comprehensive link-in-bio platform.

Lynkdo is an all-in-one link-in-bio platform developed by Lyvme. It allows creators, influencers, and businesses to create beautiful, customizable landing pages that consolidate all their important links in one place. Lynkdo also enables users to sell digital products, collect emails, and track analytics.

How many languages does Lynkdo support?

Lynkdo supports 60+ languages, making it one of the most internationally accessible link-in-bio platforms. This includes major languages like English, Spanish, Chinese, Arabic, French, German, Japanese, and many more regional languages to serve creators worldwide.

Is Lynkdo free to use?

Yes, Lynkdo offers a free tier that includes essential features for creating your link-in-bio page. Premium features like advanced analytics, custom domains, and additional customization options are available through paid plans.

What can I sell on Lynkdo?

On Lynkdo, you can sell various digital products including e-books, online courses, digital art, music, templates, presets, guides, and any downloadable content. Lynkdo handles payments securely through Stripe, supporting multiple currencies worldwide.

Where is Lyvme located?

Lyvme Ltd is headquartered in London, United Kingdom. As a remote-first company, our team works globally across multiple time zones, bringing diverse perspectives to our product development.

Refund & Cancellation Policy - Lyvme

This Refund and Cancellation Policy ("Policy") describes how Lyvme Ltd ("Company," "we," "us," or "our") handles refunds, cancellations, and chargebacks for our services, including Lynkdo subscriptions and digital products sold through our platform. This Policy is part of our Terms of Service. By using our services or making a purchase, you agree to this Policy.

1. Digital Products - Instant Delivery

All digital products and services provided through Lyvme and Lynkdo are delivered instantly upon successful payment. This includes: (a) Premium subscription features - activated immediately after payment confirmation. (b) Digital downloads - available for download immediately after purchase. (c) Service upgrades - applied to your account within seconds of payment. Due to the instant and intangible nature of digital products, all sales are generally considered final once the product or service has been delivered or activated.

2. Subscription Cancellation

You may cancel your subscription at any time through the following methods: (a) Account Settings: Navigate to Settings > Subscription > Cancel Subscription in your Lynkdo dashboard. (b) App Store/Play Store: If you subscribed through Apple App Store or Google Play Store, you must cancel through the respective store's subscription management. (c) Contact Support: Email support@lyvme.com with your account details. Cancellation takes effect at the end of your current billing period. You will retain access to premium features until the end of your paid period. We do not provide partial refunds for unused time within a billing period.

3. Refund Eligibility

Refunds may be granted in the following circumstances: (a) Technical Issues: If you experience a technical problem that prevents you from accessing paid features, and our support team cannot resolve it within 7 business days. (b) Duplicate Charges: If you were charged multiple times for the same subscription or product in error. (c) Unauthorized Transactions: If a charge was made without your authorization (subject to verification). (d) Service Unavailability: If our services were unavailable for an extended period (more than 72 consecutive hours) during your subscription. (e) Within 14 Days (EU/UK Customers): Under the Consumer Rights Act and EU Distance Selling Regulations, EU and UK customers may request a refund within 14 days of purchase if digital content delivery has not begun.

4. Non-Refundable Items

The following are NOT eligible for refunds: (a) Subscriptions after the 14-day period (for EU/UK) or after features have been used. (b) Digital products that have been downloaded or accessed. (c) Services that have been fully rendered. (d) Purchases made more than 30 days ago. (e) Accounts terminated for Terms of Service violations. (f) "Change of mind" requests after digital content has been delivered. (g) Third-party products or services purchased through our platform (governed by the seller's refund policy).

5. How to Request a Refund

To request a refund: (a) Email support@lyvme.com with subject line "Refund Request - [Your Account Email]". (b) Include your account email, transaction ID or receipt, date of purchase, and reason for refund request. (c) Our team will review your request within 3-5 business days. (d) If approved, refunds are processed to the original payment method within 5-10 business days. (e) You will receive email confirmation once the refund is processed. For App Store or Play Store purchases, you may need to request refunds directly through Apple or Google, as they process those payments.

6. Chargebacks

We encourage you to contact us before initiating a chargeback with your bank or credit card company. Chargebacks: (a) Result in automatic account suspension pending investigation. (b) May incur additional fees that could be passed to you if the chargeback is found to be illegitimate. (c) Take longer to resolve than direct refund requests. (d) May affect your ability to use our services in the future. If you believe a charge is unauthorized, please contact support@lyvme.com first. We can often resolve issues faster than the chargeback process.

7. Currency and Processing

All prices are displayed and charged in the currency shown at checkout. Refunds will be issued in the same currency as the original transaction. Please note: (a) Currency conversion fees charged by your bank are non-refundable. (b) Exchange rate differences between purchase and refund dates are the responsibility of the customer. (c) Processing times may vary depending on your payment provider and location.

8. Contact Us

For refund requests or questions about this policy, please contact us at: Email: support@lyvme.com. Company: Lyvme Ltd, Suite 10313, 5 Brayford Square, London, United Kingdom, E1 0SG. We aim to respond to all inquiries within 2 business days.